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Field-Service-Consultant Detailed Answers, Exam Field-Service-Consultant Duration
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Salesforce Field-Service-Consultant certification exam is an excellent way for professionals to showcase their expertise in Salesforce field service management. Salesforce Certified Field Service Consultant certification exam covers a wide range of topics related to Salesforce field service management and is designed to test a candidate's knowledge and understanding of the platform. By passing the exam, professionals can demonstrate their skills and knowledge to potential employers and gain better job opportunities and higher salaries.
Salesforce Field-Service-Consultant Certification Exam is a valuable credential for professionals who want to advance their careers in the field service industry. It demonstrates your expertise in the field service domain and validates your skills in using Salesforce technology to improve field service operations. Additionally, it can increase your earning potential and enhance your job prospects, as many organizations prefer to hire certified professionals.
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Salesforce Field-Service-Consultant (Salesforce Certified Field Service Consultant) Exam is designed to validate the skills and knowledge of professionals related to Salesforce Field Service Lightning. Salesforce Certified Field Service Consultant certification demonstrates that the individual has a deep understanding of the Field Service Lightning system and can effectively implement it in real-world scenarios.
Salesforce Certified Field Service Consultant Sample Questions (Q61-Q66):
NEW QUESTION # 61
Which two scenarios are fully supported by Maintenance Plans? Choose 2 answers
- A. Appointments on the first Tuesday of the month
- B. Quarterly sales visits to a customer
- C. Weekly recurring appointments at 8:00 AM
- D. Site inspections during the first week of the year
Answer: B,D
NEW QUESTION # 62
in which two scenarios should a consultant recommend multi day service appointment? Choose 2 answers
- A. jobs require multiple stages of work performed by different resources.
- B. jobs require consecutive days of work and can span over weekends.
- C. jobs need to be performed at the same site on the same day of the week.
- D. Jobs can take longer than the available resources hours in a day.
Answer: B,D
Explanation:
Explanation
Multi-day service appointments are used when jobs can take longer than the available resources hours in a day or require consecutive days of work and can span over weekends. Jobs that need to be performed at the same site on the same day of the week or require multiple stages of work performed by different resources can be handled by single-day service appointments with appropriate scheduling policies and optimization rules.
References:
https://help.salesforce.com/s/articleView?id=sf.fs_multiday_service_appointments_overview.htm&type=5
NEW QUESTION # 63
When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance.
Which steps are needed to configure the signature capture?
- A. Create two custom fields for the Service Appointment and use Flows to capture each signature.
- B. Create two Service Reports and add one Signature Block to each Report.
- C. Create relevant Signature Types and add Signature Blocks to the Service Report Template.
- D. Create a Flow that adds two Signature Blocks when the Service Report is generated,
Answer: C
Explanation:
Explanation
This option allows capturing multiple signatures on a service report by creating different signature types (such as customer approval or technician verification) and adding them to the service report template. References:
https://help.salesforce.com/s/articleView?id=sf.fs_signature_types.htm&type=5
NEW QUESTION # 64
Universal Containers wants to identify which resources need more or fewer appointments.
Which Gantt chart filter option should a Consultant recommend to provide this information?
- A. Select Sort by Average Utilization on the Resources Tab.
- B. Select Hours, Absences and Overtime on the Utilization Tab.
- C. Select Travel Time and Breaks as skills on the Skills Tab.
- D. Select Date Resolution on the Hours Tab.
Answer: A
Explanation:
Explanation
Sort by Average Utilization is an option on the Resources Tab of the Gantt chart that allows sorting resources by their average utilization percentage[239]. Utilization is a metric that measures how much time a resource spends on service appointments compared to their total working hours[240]. Selecting Sort by Average Utilization on the Resources Tab would allow Universal Containers to identify which resources need more or fewer appointments by showing them how busy each resource is based on their utilization percentage[241].
Selecting Date Resolution on the Hours Tab would not allow Universal Containers to identify which resources need more or fewer appointments. Date Resolution is an option on the Hours Tab of the Gantt chart that allows changing how many hours are shown per column such as 1 hour, 2 hours, or 4 hours[242]. Selecting Travel Time and Breaks as skills on the Skills Tab would not allow Universal Containers to identify which resources need more or fewer appointments. Skills are records that define specific abilities or qualifications that resources have[243]. Travel Time and Breaks are not skills but fields on the Resource object that define how much time a resource spends traveling between service appointments and how much time they take for breaks[244]. Selecting Hours, Absences and Overtime on
NEW QUESTION # 65
Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work.
In which two ways can UC achieve this?
Choose ? answers
- A. Leverage the Match Skills Scheduling Policy when scheduling appointments.
- B. Leverage the Match Skills Work Rule when scheduling appointments.
- C. a Create Skills that relate to qualifications from the Skills tab and assign them to a Service Resource.
- D. Create Skills that relate to qualifications from Setup and assign them to a Service Resource.
Answer: B,D
NEW QUESTION # 66
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