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試験の準備方法-一番優秀なSalesforce-Sales-Representative受験資格試験-認定するSalesforce-Sales-Representative日本語復習赤本
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Salesforce Certified Sales Representative 認定 Salesforce-Sales-Representative 試験問題 (Q68-Q73):
質問 # 68
A sales representative is given an objection and shows respect for the customer's opinion.
What level of listening is the sales rep leveraging?
- A. Attentive
- B. Empathetic
- C. Selective
正解：B
解説：
Empathetic listening is the level of listening that the sales rep is leveraging when they show respect for the customer's opinion after receiving an objection. An objection is a reason or concern that the customer has for not buying the product or service that the sales rep offers. Empathetic listening is a type of listening that involves understanding and sharing the feelings and emotions of the customer, as well as acknowledging and validating their perspective. Empathetic listening helps to build trust and rapport, reduce resistance, and resolve objections.
質問 # 69
How can a sales representative best identify a customer's challenges and initiatives?
- A. Elicit detailed responses by asking open-ended questions during meetings.
- B. Ask "yes" or "no" questions to make the discussion efficient.
- C. Present an overview of new products their company has brought to market.
正解：A
解説：
Asking open-ended questionsis a key skill for sales representatives, as it allows them to uncover the customer' s challenges and initiatives, as well as their goals, needs, and pain points. Open-ended questions are those that cannot be answered with a simple "yes" or "no", but require the customer to provide more information and explanation. For example, instead of asking "Are you happy with your current solution?", a salesrep can ask
"What are the main challenges you are facing with your current solution?" or "How does your currentsolution help you achieve your goals?" By eliciting detailed responses, the sales rep can gain a deeper understanding of the customer's situation, identify opportunities to add value, and tailor their solution accordingly. References:
* Sales Rep Training: Prepare Your Team to Sell Successfully, unit "Ask Open-Ended Questions to Uncover Customer Needs".
* Cert Prep: Salesforce Certified Sales Representative, unit "Use Discovery to Understand Customer Needs".
質問 # 70
Asales representative wants to show a prospect the value of their product or service.
Which type of document should the sales rep provide to the prospect?
- A. Marketing whitepaper
- B. Whitespace analysis
- C. Sales proposal
正解：C
解説：
A sales proposal is adocument that outlines the benefits and features of a product or service, as well as the pricing and terms of the deal. A sales proposal is designed to persuade the prospect to buy from the sales rep by showing them the value of the solution and how it meets their needs. A sales proposal should be customized to the specific prospect and their situation, and should include a clear call to action. References:
* Sales Rep Training: Create Effective Selling Habits (Unit: Write Winning Sales Proposals)
* Cert Prep: Salesforce Certified Sales Representative (Unit: Sales Strategy and Planning)
質問 # 71
When assigned a new sales territory, what is the first step toprioritizing selling efforts?
- A. Determine the number of accounts and territory size.
- B. Identify the territory's key accounts.
- C. Determine the physical location of each account.
正解：B
解説：
The first step to prioritizing selling efforts in a new sales territory is to identify the key accounts, which are the most valuable and strategic customers for the business. By focusing on the key accounts, the sales representative can maximize the impact of their efforts and build strong relationships with the decision- makers and influencers. Key accounts can also provide referrals, testimonials, and insights that can help the sales representative expand their network and opportunities in the territory. References:
* Sales Rep Training: Prioritize Your Selling Efforts
* Cert Prep: Salesforce Certified Sales Representative: Prioritize Your Selling Efforts
質問 # 72
After a sales representative presents a proposal, the customer mentions return on investment as one of their concerns.
Which objection category does this fall into?
- A. Price
- B. Requirements
- C. Trust
正解：A
解説：
Price objections are related to the customer's perception of the value of the solution and their ability or willingness to pay for it. Return on investment (ROI) is a measure of the value that the solution provides in relation to its cost. If the customer is concerned about ROI, it means they are not convinced that the solution is worth the price or that they can afford it. The sales representative should address this objection by demonstrating the value proposition of the solution, highlighting the benefits and outcomes that the customer can expect, and showing how the solution can help the customer achieve their goals and solve their problems. The sales representative should also explore the customer's budget and decision-making process, and offer flexible payment options or discounts if possible. Reference: Certification - Sales Representative - Trailhead, [Sales Rep Training: Create Effective Selling Habits - Trailhead]
質問 # 73
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21世紀には、{Examcode}認定は受験者の特定の能力を表すため、社会でますます認知されるようになりました。ただし、{Examcode}認定を取得するには、Salesforce-Sales-Representative試験の準備に多くの時間を費やす必要があります。Salesforce-Sales-Representative模擬試験を購入すると、当社のウェブサイトはプロの技術を使用してすべてのユーザーのプライバシーを暗号化し、ハッカーの盗用を防ぎます。私たちは、ビジネスがお客様のために十分に考慮された場合にのみ継続できると考えているため、当社の評判を損なうような行為は一切行いません。 Salesforce-Sales-Representative試験問題に完全な信頼を寄せていただければ幸いです。失望することはありません。
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進歩して理想の人生を達成したい場合、試験で従来の方法を使用しているのであれば、Salesforce-Sales-Representativeテスト材料を選択してください、寝る前に勉強することができます、認定資格を取得すると、Salesforce-Sales-Representative試験シミュレーションでより高い仕事または満足のいくメリットが得られます。
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